This section, common to all of our websites, Intelligence Online, Africa Intelligence and La Lettre A, allows you to :

• Verify and modify your personal details
• Subscribe, track and renew your subscriptions
• Consult your account, print out and pay invoices
• Open an electronic account, keep track of your purchases and credit your account
• Download issues of all our publications
• Receive special offers
• Set up e-mail alerts, receive summaries and download complimentary issues
• Consult your reader points

To open an account all you need is a valid e-mail address and password. Opening an account gives you access to all of our free services If you wish to subscribe we will need your name, mailing address and a VAT number if applicable. For information about the confidentiality of your personal details and the safety of paying for your subscription over the Internet, please read our Confidence Charter.
  Open my account

To ensure you keep completely up-to-date with news stories of special interest to you, sign up for our personalised e-mail alerts. You will receive an alert containing outlines of the articles from our latest newsletters.
  Create an e-mail alert

E-mail alerts are free of charge, with no obligation to subscribe.

Go to the website, click on the section that interests you and choose the option "create an e-mail alert". You will receive an e-mail containing outlines of all of the articles published in the section.

Enter a keyword or words related to stories that you would like to receive. For instance if you are interested in cryptography in the United States or Canada, enter "cryptography AND United States OR Canada". For a geographically specific alert, simply select the relevant countries from a list. If you want to follow news about a particular individual or company, enter their name or names. Indigo Publications' e-mail alerts will flag up stories that appear in any of the company's publications. If you want to limit the search to a particular publication only, or extend it to others, select as required.

Each e-mail alert contains a link to the publication website. Subscribers can view any article free of charge. If you have an electronic account, you pay the amount indicated below the article. Click to validate purchase of the article and the amount will be deducted automatically from your account.
  Suscribe | Open an electronic account

The menu My e-mail alerts in "My account" is where e-mail alerts are configured. You can rename, modify or cancel e-mail alerts by following the instructions.

Set up several e-mail alerts covering different areas of interest to you. Modify them if you see that the alerts are not delivering the articles you require. If you are receiving too many articles, or not enough, refine your selection criteria accordingly.

Check the status of your subscriptions in My Account.
  My subscriptions

CYour subscriber number is a six-digit number preceded by AA. The number enables us to rapidly identify you.
  My subscriber number

When your subscription is coming to an end you will be given the option to renew online. If your subscription has run out for longer than a month, please contact our subscription service to reactivate your subscription.
  Renew my subscription

When you renew your subscription, you have the option to request an estimate for a multiple user license. We will give you a personalised quote for your license based on the number of users indicated.
  Renew my subscription

If you would like to change to a different subscription type, contact us at client@indigo-net.com indicating your subscriber number and the type of subscription you would like.

Articles covered by your subscription are free. Articles from other publications are offered to you at a 15% reduction, payable with an electronic account, or you may take out a subscription to the relevant publication.
  Credit my electronic account

Either your subscription has run out, or it has been suspended due to non-payment.
  Subscription Status | Renew my subscription | Pay for my subscription

It is no longer possible to renew subscriptions online one month after they have expired. To renew a subscription after that date please contact us at client@indigo-net.com quoting your subscriber number and the relevant publication.

If your subscription is to the print version of a publication only, you must pay if you wish to read an article online. You can check what type of subscription you have by clicking on subscription status. To change to a different subscription please contact us at client@indigo-net.com

Having a subscription only gives you the right to consult or download articles and newsletters for your personal use.
  Respecting Copyright

To streamline multiple subscriptions within the same organisation, we offer package deals giving individual users either personal access or access by IP number. To find out more, please contact us client@indigo-net.com.

If we have not answered all your questions, please contact our customer service department at client@indigo-net.com or call us on (33-1) 44 88 26 10.

An electronic account enables you to buy individual articles from any of our publications online. You must credit your account with a minimum Euros 30 (USD30 / GBP20). The price of each article is indicated on the page. The amount paid is deducted from your balance with immediate effect.
  Secure online payment

The system is ideal if you want to read articles on an occasional basis. You only pay for what you read online or download, with no commitment to subscribe.
  Open an electronic account

All that is required is a valid e-mail address and password, plus a billing address.
  Create an account

The account remains active indefinitely.

You can consult an article online as many times as you want for three months after purchase, or download an issue for up to a year.
  My articles | My downloads

Only if you give your password to someone. We advise you to keep this information strictly confidential.

You can top up your electronic account at any time.
  Credit my electronic account

When you purchase an article it is for your personal use only.
  Respecting Copyright

You do not need to open several accounts. A single account will allow you to buy articles from Intelligence Online, Africa Intelligence and La Lettre A.

If you have forgotten your password, click on the link below. Your password will be sent automatically to you by e-mail.
  Forgotten password?

If you have forgotten your sign-in (e-mail address), please contact us at client@indigo-net.com.

The price of each article is clearly displayed at the bottom of the text. If you are signed in, the price shown will be adjusted according to your subscriber status.

• Spotlight (around 600 words) : 8 €
• Article (usually more than 200 words) : 5 €
• Brief (free if they are shorter than 45 words) : 1,5 €
• Africa Intelligence biography (from archives) : 9 €

  If you are a subscriber to one or more of our publications : articles from the publication you are subscribed to are free of charge for the duration of your subscription. You also receive 15% off the price of articles from our other publications.

  If you have an electronic account but not a subscription : the standard rates apply. The amount is debited from your account when you buy an article online.

Sign in straight away to see the rates for articles that apply to you.

On the date of publication the complete issue is available on the website for download in PDF form. Just click on "download this issue" and follow the instructions clearly indicated on the page. When you open the PDF file you will be asked for your sign-in password.

  You are a subscriber : you may download issues that are covered by your subscription free of charge. You must pay for back copies that precede the start of your subscription.

  You have an electronic account but not a subscription to the publication you want to download : the price is indicated on the page. You are asked to validate payment and your account is debited accordingly.

You can download it again at any time free of charge for up to a year.
  My downloads

When you download an issue, either as a subscriber or by paying online, you are purchasing it.
  Respecting Copyright

To download our publications you will need Adobe Reader 8 or a more recent version. If you are unable to open the document, you must update your version of Reader, which you can do free of charge at http://www.adobe.com/

If you choose automatic identification when you set up your account, provided you use the same computer to visit one of our sites, you won't need to enter your e-mail address and password.
  Create an account

You click or unclick the option in your personal details.
  Update my personal details

We strongly advise you not to activate this option if you use a shared or public computer, to ensure no-one else can use your account.

You enter the e-mail address and password that you gave when you created your account, in the window at the top of the homepage.

The window asking for your e-mail and password disappears from the screen. The system tells you that you are signed in. You have access to your personal details and the options "Sign out" or “Log Out” show on the screen.

As soon as you have successfully signed in, you have access to information concerning you and your account in My Account.

If you have forgotten your password, click here. If you have forgotten all of your access codes, please contact us on client@indigo-net.

You need a subscription or an electronic account if you wish to access articles that are not free of charge.
  Subscribe | Open an electronic account

A technical problem may prevent you from being identified. Please remove cookies and temporary files from your navigator. Return to the website and the problem should be resolved.

If you have forgotten your password, click on “Forgotten password?” and a message containing your password will be sent automatically to your e-mail address.
  Forgotten password?

If you have forgotten your sign-in (e-mail address) please contact us as at client@indigo-net.com.

We accept Visa, MasterCard and American Express; however we do not take American Express payments in Sterling.

You can pay in Euros, US dollars or Sterling. Once you have made your choice, the currency selected will be used for all future transactions.

Indigo Publications accepts payments in Euros, U.S. dollars or Sterling. Payments can be made by:
• Credit card (Visa, Mastercard, American Express*)
• Bank cheque or Western Union**
• Direct debit (Bank charges due to the client's bank must be paid by the client).
• Paypal

We use the CIC bank's secure payments system. P@iement CIC checks your credit card number and lets us know if it is valid. At no time do we have direct access to your credit card details.

If you are a subscriber, you have immediate access to all of our services. If you have opened an electronic account, your balance is immediately available for use. You can read an article or download an issue as soon as you have purchased it.
  My account

You can print out invoices at any time.
  My invoices

All of your previous transactions and invoices, plus your electronic account balance can be consulted at My Account.

Refusal for an online payment can happen for reasons to do with your credit card. The amount of the transaction may be over the limit allowed for an online purchase, or perhaps your card cannot be used to pay for items on websites in foreign countries. If you have a problem paying online we advise you to contact your bank.

More and more banks have introduced a dedicated confirmation code for online transactions, to prove the card holder is the person carrying out the transaction and avoid fraud. You can find out more about this from your bank.

This is extremely rare, but it can happen due to a temporary malfunction between the payment platform and our computer system. We have a record of the transaction and will do everything we can to rectify the situation as quickly as possible.

If you require any further information about your online transactions, please contact our customer service department at client@indigo-net.com or call us on (33-1) 44 88 26 10.


* Sterling payments are not accepted by American Express.
** Please contact us first if you wish to pay via cheque or Western Union.