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Frequently Asked Questions

My personal account

Why open an account?

Opening an account gives you access to the free services on all Indigo Publications websites (Africa Intelligence, Intelligence Online, La Lettre A and PresseNews) :

  • Free articles
  • Free PDF editions
  • Notifications and summaries
Create an account

What information is required to open an account?

A valid email address and password are necessary to open an account. Additional information such as your name and address will also be requested if you open an e-wallet or take out a subscription.
We promise to protect the personal information that you communicate to us when you navigate on our site and not to distribute it to partners or external service providers. Consult our confidence charter

How do I access my account?

You need only to indicate your email and password in the identification area at the top right hand of the page or in the identification box. Once the connection has been set up, your name or email address appears in the “My account” bar at the top of the page.

What is automatic identification?

This option enables you to be recognised immediately when you navigate on our site without having to identify yourself. You can activate automatic identification by using the identification section in “My account”.
For security reasons, we advise you not to activate this option on a public or shared computer.
My account

How to recover my connection details?

If you have simply misplaced your password, you can ask directly on our site for it to be resent to you by email. To recover the email address that you use to identify yourself, we invite you to contact customer service.
Password forgotten Contact customer service

How do I change my connection details?

You can modify your connection data (email address and password) in your “My account” space.
Modify my connection details

Why am I being asked to pay when I am already connected?

To consult paying articles, you need to have a subscription or credit in an e-wallet.
Subscribe Credit my e-wallet

An error message comes up when I try to identify myself

We advise you to remove cookies and then to refresh the page (button F5 or Command + R/Control+R). If the problem persists, please contact our technical service.
Contact the technical service

Notifications by email

What is a notification?

If you activate a notification, an email will be sent to you when an article corresponding to your centre of interest is published on one of the Indigo Publications websites. This service is totally free and involves no obligation to purchase. Create a notification

How do I set up a notification?

You can set up a notification in three different ways by using:

  • A key word in an article. Select the key words in the article and click on “Set up your notification”.
  • Search result. After you’ve carried out your search, click on « Set up a notification for this search".
  • Personal choice. Decide your own title, key words, country and publication for your notification.
Do not hesitate to set up several notifications according to your interests. The better defined the search criteria, the more precise the results obtained.

How do I cancel a notification or a summary?

You can modify or cancel your notifications and summaries in your “My account” space. My notifications

Subscriptions

How do I subscribe?

You can subscribe online or by filling in a subscription form and sending it to us. Subscribe online Download the subscription price list

How do I renew my subscription online?

You can renew all your subscriptions on line as they come up to expiration. This option is available for just one month after the subscription expiry date. After this, we invite you to contact customer service to reactivate your subscription.
If you wish to take advantage of your renewal to switch to a multi-reader formula, please fill out a request for a quotation online. Renew my subscription online Contact customer service Request a quotation

How do I change my subscription formula while I am still subscribed?

To change formulas while still subscribed, please contact customer service. Contact customer service

Can I see the record of the invoices I’ve paid?

You can see and/or print all your invoices in your “My account” space. My invoices

Why am I being asked to pay for certain articles when I am already a subscriber?

You can only access articles to which you have subscribed. A subscription to the French edition does not give you access to the English edition and vice-versa. To consult an article from another publication, you must subscribe to the publication or credit your e-wallet. As a subscriber, you get a reduction of 15% on articles not included in your subscription. Subscribe Credit my e-wallet

Why can I no longer access my subscription on line?

Your subscription may have expired or been suspended. You can check the status of your subscription at any time in your « My account » space. See the status of my subscriptions

Can third parties make use of my subscription?

Each subscription is personal. It is destined for the exclusive use of the subscriber in whose name it has been taken out and to whom it is addressed. Only one copy can be made for private use. Subscribers can print or download articles (PDF editions, Insiders and special reports) for their personal use but cannot under any circumstances distribute them to third parties even within their own companies whether by email, paper copy or intranet. Terms and Conditions

Why have I not received my PDF edition?

Your subscription may have expired or been suspended. You can check the status of your subscription at any time by going into your “My account” space. If your subscription is still activated, we suggest that you consult your « junk mail » folder since certain mailbox providers filter out emails with attachments. If you are having reception problems, do not hesitate to download your publication online by using your email and password to log into your account. Download my PDF editions See the status of my subscriptions Contact customer service

Why can I not open my PDF file?

To open PDF files, you need to have a version of Adobe Reader more recent than 8. Messages reading “An error has occurred while opening this file” or “Your file is damaged” mean that you must update your version of Adobe Reader. http://www.adobe.com/

The e-wallet

What is an e-wallet?

An e-wallet allows paying content to be consulted or downloaded on all Indigo Publications websites. All you need to do is to credit your account with a minimum amount of 30 EUR (30 USD / 30 GBP). Your credit is immediately available on Africa Intelligence, Intelligence Online, La Lettre A and PresseNews.
The price of each article is displayed under each article and the balance of your e-wallet is updated after each purchase.

  • Spotlight: 8.2 EUR
  • Article: 5.2 EUR
  • Brief: 1.6 EUR
  • PDF edition: 27-EUR
  • Insiders: 40-195 EUR
  • Special report: 12-55 EUR
Credit my e-wallet

What information is required to open an e-wallet?

The name of the account holder and his/her address are required for billing purposes. An intra-Community VAT number is also required where applicable.

For how long is my e-wallet valid?

There is no expiry date for your e-wallet or the balance it contains.

Can I consult or download an article again after I have bought it?

Articles remain available for three months from the date of purchase. PDF editions, Insiders and special reports stay available for 12 months. My purchases

Can I distribute articles I have purchased or share my e-wallet with others?

All purchases made with an e-wallet are strictly personal. Only one private copy is authorised. That means that you can print or download articles and documents solely for your personal use. You may in no circumstances distribute them to third parties whether by email, paper copy or intranet. Terms and Conditions

Payments

What payment methods are accepted?

We accept payment in euros (EUR), American dollars (USD) and pounds sterling (GBP) by the following methods:

  • Credit card: Visa | American Express (only in EUR or USD) | Mastercard
  • PayPal
  • transfer (the client must meet any charges imposed by his/her bank)
  • Cheque made out to Indigo Publications
Contact customer service

Is my online transaction secure?

We use the secure CM-CIC P@iement payment system. It checks the card number with the banking system and advises our site whether or not the card is valid.
At no point do we have access to your bank card details.

Why has my payment been refused?

These are the most frequent causes of refusal:

  • Your card’s weekly or monthly maximum has been exceeded
  • The amount of your purchase is higher than the amount authorised by your bank for online purchases.
  • Your bank card does not allow you to make purchases on a foreign website.
We suggest you contact your bank to identify and solve the problem.

Why am I being asked for a validation code for my transaction?

To avoid fraud, some banks set up an additional security code to validate online purchases so as to confirm that the user of the card is the holder. For more information on this, we suggest you contact your bank.
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