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Frequently Asked Questions

My personal account

Opening an account gives you access to the free services on all Indigo Publications websites (Africa Intelligence, Intelligence Online and La Lettre A :

  • Free articles
  • Free PDF editions
  • Notifications and summaries

> Create an account

A valid email address and password are necessary to open an account. Additional information such as your name and address will also be requested if you open an e-wallet or take out a subscription.

We promise to protect the personal information that you communicate to us when you navigate on our site and not to distribute it to partners or external service providers.

> Consult our confidence charter

You need only to indicate your email and password in the identification area at the top right hand of the page or in the identification box. Once the connection has been set up, your name or email address appears in the “My account” bar at the top of the page.

This option enables you to be recognised immediately when you navigate on our site without having to identify yourself. You can activate automatic identification by using the identification section in “My account”.

For security reasons, we advise you not to activate this option on a public or shared computer.

> My account

If you have simply misplaced your password, you can ask directly on our site for it to be resent to you by email. To recover the email address that you use to identify yourself, we invite you to contact customer service.

> Forgotten password

> Contact customer service

You can modify your connection data (email address and password) in your “My account” space.

> Modify my connection details

To consult paying articles, you need to have a subscription or credit in an e-wallet.

> Subscribe

> Credit my e-wallet

We advise you to remove cookies and then to refresh the page (button F5 or Command + R/Control+R). If the problem persists, please contact our technical service.

> Contact technical support

Email notifications

You will receive email notifications every time an article on your topic of interest is published on our websites. This service is completely free of charge.

> Create a notification

You can set up a notification in three different ways by using:

  • A key word in an article. Select the key words in the article and click on “Set up your notification”.
  • Search result. After you’ve carried out your search, click on « Set up a notification for this search".
  • Personal choice. Decide your own title, key words, country and publication for your notification.
Do not hesitate to set up several notifications according to your interests. The better defined the search criteria, the more precise the results obtained

You can modify or cancel your notifications from your account.

> My notifications

The subscription

You can subscribe online or by filling in a subscription form and sending it to us.

> Subscribe online

> Download the subscription form

You can renew all your subscriptions on line as they come up to expiration. This option is available for just one month after the subscription expiry date.
After this, we invite you to contact customer service to reactivate your subscription.

> Renew my subscription online

> Contact customer service

To make changes to your subscription plan, please contact customer service.

> Contact customer service

You can see and/or print your invoices in your “My account” space.

> My invoices

You can only access articles to which you have subscribed. A subscription to the French edition does not give you access to the English edition and vice-versa. To consult an article from another publication, you must subscribe to the publication or credit your e-wallet. As a subscriber, you get a reduction of 15% on articles not included in your subscription.

> Subscribe

> Credit my e-wallet

It is possible your subscription has ended or has been suspended. You can check on your subscription at any time in your account.

> View all my subscriptions

Each subscription is personal. It is destined for the exclusive use of the subscriber in whose name it has been taken out and to whom it is addressed. Only one copy can be made for private use. Subscribers can print or download articles (PDF editions, Insiders and special reports) for their personal use but cannot under any circumstances distribute them to third parties even within their own companies whether by email, paper copy or intranet.

> Terms and Conditions

Your subscription may have expired or been suspended. You can check the status of your subscription at any time by going into your “My account” space. If your subscription is still activated, we suggest that you consult your « junk mail » folder since certain mailbox providers filter out emails with attachments. If you are having reception problems, do not hesitate to download your publication online.

> See the status of my subscriptions

> Contact customer service

To open PDF files, you need to have a version of Adobe Reader more recent than 8. Messages reading “An error has occurred while opening this file” or “Your file is damaged” mean that you must update your version of Adobe Reader.

> http://get.adobe.com/fr/reader/

E-wallet

The e-wallet allows you to view or download any paying content on all Indigo Publications sites when and how you often you like. Credit your e-wallet by bank card or PayPal, with a minimum of EUR 30 (USD 30/GBP 30). Your credit will be immediately available on Africa Intelligence, Intelligence Online and La Lettre A.
Prices are indicated per article and your e-wallet balance will be updated each time you make a purchase.

  • Spotlight: EUR 9.4 / USD 12.2 / GBP 8.5
  • Article: EUR 6.0 / USD 7.8 / GBP 5.4
  • Brief : EUR 1.8 / USD 2.3 / GBP 1.6
  • PDF issue: from EUR 27 / USD 35 / GBP 24
  • Insiders series: from EUR 46 / USD 60 / GBP 41
  • Special report: from EUR 14 / USD 18 / GBP 13

> Credit my e-wallet

If you are subscribed to one of our publications receive a 15% discount on the editorial content of all of Indigo Publications' sites.

The name of the account holder and his/her address are required for billing purposes. An intra-Community VAT number is also required where applicable.

There is no expiry date for your e-wallet or the balance it contains.

Once purchased, articles and documents remain available indefinitely. You can consult or download them at any time.

> Articles

All purchases made with an e-wallet are strictly personal. Only one private copy is authorised. That means that you can print or download articles and documents solely for your personal use. You may in no circumstances distribute them to third parties whether by email, paper copy or intranet.

> Terms & conditions

Payments

We accept payment in euros (EUR), American dollars (USD) and pounds sterling (GBP) by the following methods:

  • Credit card: Visa | American Express (only in EUR or USD) | Mastercard
  • PayPal
  • transfer (the client must meet any charges imposed by his/her bank)
  • Check made out to Indigo Publications

> Contact customer service

We use the secure CM-CIC [email protected] payment system. It checks the card number with the banking system and advises our site whether or not the card is valid.

At no point do we have access to your bank card details.

Reasons related to dropouts or input errors:

  • You left the online payment system without validating your transaction
  • You have entered your card number and this message appears: "This type of card is not accepted by Indigo, please enter a new card", caution: the number you've just filled out is incorrect.
  • You have entered your card number, expiry date and security code. The authentication of your payment is successful and yet your payment is refused, caution: the expiry date and/or the security code is mistaken.
  • You have used your American Express card to pay in GBP: please note that we do not accept this type of card in this currency.

We invite you to check the information above-mentioned and to repeat your transaction.

Reasons related to your banking contract:

  • Your card’s weekly or monthly maximum has been exceeded.
  • The amount of your purchase is higher than the amount authorized by your bank for online purchases.
  • Your bank card does not allow you to make purchases on a foreign website.

We suggest you contact your bank to identify and solve the problem.

To avoid fraud, some banks set up an additional security code to validate online purchases so as to confirm that the user of the card is the holder. For more information on this, we suggest you contact your bank.

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